Privacy Policy
This privacy policy explains, in plain language, what information VoltReach USA collects when you use this website or contact us, and how that information is used. VoltReach USA is a referral and connection service: we connect homeowners with independent local electrical professionals. We collect only the information we need to operate the site, respond to you, and make the connection you have asked for. By using this site or contacting us, you are agreeing to the handling of information as described here. If anything in this policy is unclear, you are welcome to contact us with questions using the details on our contact page.
When you call or email us, we will typically receive the information you choose to share in order to be connected: your name, your contact details, the area you live in, and your description of the electrical matter you want help with. We may also keep a record of the communication itself so that we can follow up and keep an accurate account of the connection we made. When you simply browse the website, we receive standard technical information that websites ordinarily receive, such as the pages visited, the type of device and browser used, and approximate location derived from network information. We do not ask visitors to create accounts, and this site has no contact form collecting information through the page.
We use the information you provide for the purpose you provided it: to understand what kind of help you are looking for and to pass your details, where you have asked us to, to an independent local electrical professional so that they can contact you about assessing your home. We also use information to operate, maintain, and improve this website, to respond to enquiries, and to keep records of connections made through the service. We do not use your information for unrelated purposes. The independent professional who receives your details is a separate business with their own practices, and how they handle your information after the introduction is a matter for them, which you can discuss with them directly.
It is our policy not to sell personal information. We share information only as needed to provide the service described on this site — principally with the independent professional you have asked to be connected with — and with service providers who help us operate the website and our communications, under arrangements that limit their use of the information to helping us. We may also disclose information where we are required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of any person. Our intention is that information is used for making connections and running this service, and not traded as a commodity, and we will update this policy if our practices ever change in a way that affects that position.
This website uses cookies, which are described in more detail in our cookie policy. Cookies help the site function and help us understand, in aggregate, how visitors use the site so that we can improve it. You can control cookies through your browser settings, as explained in the cookie policy, although some features of the site may not work as intended if cookies are disabled. We keep personal information only for as long as it is reasonably needed for the purposes described here and for our ordinary business records. If you have questions about this policy, about information we may hold about you, or about how a connection was handled, please contact us using the details on the contact page and we will respond to your enquiry.
